Solutions

Customer Service Solutions

End-to-end solutions—built for customer connections.

In these challenging times, your customer service representatives (CSRs) are more critical than ever to keep your organization connected to your customers. But it can be challenging to increase service levels with a remote team on multiple platforms. It’s critical that your reps connect with your customers in crystal clear audio and video, that the equipment you provide works across multiple environments and endpoints, and that you are incentivizing your team to stay with you now that working from home is a commodity. Bitelecom can help. Our solutions enable your team to deliver the highest quality communications experience for you, your people, and your customers.

Conference Room Solutions

No matter what size your conference room, you demand exceptional quality—video and audio that makes it feel like you’re in the same room. Content sharing that makes collaboration possible no matter where your team is located. Technology that creates powerful connections—and just works.

See and hear clearly, every time. Smart cameras with automatic framing and tracking ensure everyone is seen, even from the edges of the room. And those back-corner lurkers can be clearly heard as well, with remarkable audio pickup and sound innovations that remove distracting noises from your calls.

Solution for the Desk

Ensure surrounding conversations and noises aren’t heard on the other end of the call. Our noise cancelling microphones block out noise and optimize the call clarity , so virtually all that is heard is your voice – loud and clear.

From Acoustic Fence in our desk phones, to active and passive noise cancelling in our headsets, distracting noise is blocked out so you can focus on work or the conversation. Superb stereo sound provides music listening options to give you another way to tune out the noise and tune in to what matters.

Ensure surrounding conversations and noises aren’t heard on the other end of the call. Our noise cancelling microphones block out the noise and optimize the voice, so virtually all one hears is your voice – loud and clear.

Ergonomically designed, tested for extreme usability, and crafted for comfort. Poly solutions are designed for the user—their work style and wearing style. Whether wearing over the head, in the ear, or around the ear, each solution is researched and crafted for ultimate use.

On the Go Solution

Work happens everywhere. On the train. While getting coffee. In between meetings. It’s no surprise that nearly 50% of business calls now take place on mobile devices. No matter where you may be, the conversation needs to sound great and feel natural. Poly offers unmatched noise cancellation and the highest audio quality, so you can be even more productive and sound your best, wherever work takes you.

Background noise happens in a busy office or on a busy street. For the person on the other end, it’s very distracting and can ruin a good conversation. Poly’s outstanding noise cancelling microphones eliminate the noise, block out the chaos, and bring focus to the call.

Work from Home Solution

End-to-end VoIP solutions—built for human connections..

Many employees now work from home, and Poly enables them to have as much impact from their kitchen table as from their desks in the office. Our headsets and video conferencing cameras keep communication consistent and make it easy to connect and collaborate without barriers. Elevate the experience of Microsoft Teams, Zoom or any other meeting service seamlessly every time. For the foreseeable future, where and how we work will continue to change. What will not change, however, is our need for human connection.

Solution for New Office

End-to-end solutions—built for human connections.

Many employees are heading back to the office, which means giving people flexibility and freedom in how, when and where they work. It’s about creating environments that foster productivity, collaboration, innovation and safety. Poly end-to-end solutions elevate the experience of Microsoft Teams, Zoom or any other meeting service and enable organizations to adapt their infrastructure to changing work styles and technologies. All these solutions can be managed centrally to maximize your investments, while easing management and support. Poly is changing the way businesses think about location, technology and human connections.

Solution for open Office

Open offices are often loud, chaotic, and full of distractions that keep your team from getting work done. That’s where we come in, with solutions that avert open office perils.

The office is changing with many companies moving to open office plans. This brings more collaboration but also more noise. Our products are designed specifically for the office, no matter what level of distractions occur.