Privacy Policy

Our website address is: https://bitelecom.net.

Bitelecom Limited (“us, “we”) are a voice over IP telecommunications technology hardware distributor/ service provider based in Africa. We take your privacy seriously. This Privacy Policy explains what personal information we collect from you when using our website and when dealing with Bitelecom Solutions; as well as how we use this data and how we ensure that your data is kept private.

All data subjects whose personal data is collected, in line with the requirements of the GDPR.

2.1 Bitelecom Distribution Group Limited and its employees are responsible for ensuring that this notice is made available to data subjects prior to collecting/processing their personal data.

2.2 All Employees/Staff of Bitelecom Distribution Group Limited who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.

3.1 Who are we?
Bitelecom Distribution Group Ltd trading as Bitelecom Solutions (“us, “we”) are a voice over IP telecommunications technology hardware distributor/ service provider based in Africa.

Our data protection representative can be contacted here:
Email: info@bitelecom.net
Mail:
No. 32 Samora Machel Rd., Asylum Down Roundabout

• The personal data types we collect and store (depending on what you provide), is:
•  “Account data” – This may include name, email address, phone number and street address.
•  “Enquiry data” – this may include information about your particular enquiry with us and the products/services associated with it.
•  “Customer Relationship data” – this includes information about our relationship, and may include communications between us and you. This is used to ensure we can provide the best service for you. This is provided by you when communicating via email, our ticket system, or other communications.
•  “Transactional data” – this includes information about purchases of goods and services, that you enter into with us and/or through our website. This includes specific transaction data, address information, payment information, and IP address (when ordered online). We do not store card payment details, card payments are processed using SagePay for customer security and PCI DSS compliance.
  The personal data we collect is used for the following purposes:
•  Fulfilling sales, service or support contract requirement
•  Handling sales/service enquiries
•  Enabling us to better run our website and services
•  Run anti-fraud checks (non-sensitive payment information and IP address)
•  Marketing relevant product & industry news (only when consent is provided)
  Our legal basis for processing personal data:
•  Contract, or in order to take steps at your request prior to entering into a contract
•  Consent – For example when you provide consent for us to contact you with direct marketing
•  For our legitimate interests (where described in this policy) and where your interests and fundamental rights do not override these interests.

3.2 Consent
When you provide us with personal information to complete a transaction, arrange for a delivery or return a purchase, create an account, make an enquiry, or otherwise provide your data to us for a purpose, we imply that you consent to this privacy notice and are giving us permission to process your personal data specifically for the purposes identified.

You may withdraw consent at any time by submitting copy of our Withdrawal of Consent Procedure

3.3 Disclosure
We may pass your personal data on to third-party service providers contracted to Bitelecom Distribution Group Limited in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the required service (e.g. a courier company for the delivery of goods to you).
3.4 Retention period
Bitelecom Distribution Group Limited will process personal data only for as long as necessary for the purpose or purposes the data was collected.
We retain your personal data for a period of upto 7 years after the purchase and/or contract ends, this is required for tax records. Upon request, we can delete any data that is not required for tax records.
When you create an account with us, or otherwise provide us with your personal data, we will keep hold of the information for a period of upto two years. You can ask us to remove this data at any time using the contact details within this policy.

3.5 Your rights as a data subject
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

•  Right of access – you have the right to request a copy of the information that we hold about you.
•  Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
•  Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
•  Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
•  Right of portability – you have the right to have the data we hold about you transferred to another organisation.
•  Right to object – you have the right to object to certain types of processing such as direct marketing.
•  Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
•  Right to judicial review: in the event that Bitelecom Distribution Group Limited refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below.

All of the above requests will be forwarded on should there be a third party involved (as stated in 3.3 above) in the processing of your personal data.

3.6 Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Bitelecom Distribution Group Limited (or third parties as described in 3.3 above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Bitelecom Distribution Group Limited’s data protection representatives.

The details for each of these contacts are:
Bitelecom data protection representative contact details

No. 32 Samora
Machel Rd.,
Asylum Dowm Roundabout

3.7 Online Privacy statement
For more information about how and why we use your personal data online, please see our Online Privacy Statement below.

3.8 Marketing

3.8.1. Where you indicate that you would like to receive marketing communication from us or subscribe to our mailing list or newsletters, we may use your personal data in order to provide you with details about our goods, services, offers or promotions.
3.8.2 In addition to the above, if you are a business customer, for business-to-business marketing, we may use your data for our legitimate interests in order to provide you with marketing information which we believe will be of interest to you.
3.8.3. If you receive any marketing communications from us, you have the right to opt-out of any further communication. To opt-out you can:
Click to unsubscribe, which is included within any such communication received;
Update your marketing preferences within your online account or from any such email received; or
Email us at info@bitelecom.net from the email address which received any such email, with your name and contact details.

Personal data
Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use your information
This privacy statement tells you how we, Bitelecom Distribution Group Limited, will collect and use your personal information, in order to ensure we can provide you with the best service possible.
Please note that by using the Bitelecom website (www.bitelecom.net) you are consenting to the use of cookies outlined in our Cookie Policy.

Why do we need to collect and store personal data?

•  When you create an account with us, use a contact form, place an order, or otherwise provide us with your personal information; we collect information such as your name, email address, phone number and address. This is collected to allow us to provide you with the service which you have requested (such as process an order or provide a quotation).
• When you place an order with us on our website we also collect your public IP address. This is collected as part of our anti-fraud measures to help protect us and our customers.
•  If you provide your consent, we may contact you with occasional marketing emails relevant to your interests, such as product releases, special offers, news and other updates. We will never pass your details on to third parties for marketing purposes.
  We are committed to ensuring that the information we collect and use is appropriate for the purpose, and does not constitute an invasion of your privacy.
  Will Bitelecom Distribution Group Limited share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to Bitelecom Distribution Group Limited in the course of dealing with you for the sole purpose of assisting us to provide our service to you, and strictly for this purpose only. Any third parties that we may share your data with are obliged to keep your details securely, in compliance with GDPR, and to use them only to fulfil the required service (e.g. a courier company for the delivery of goods to you). When they no longer need your data to fulfil this service, they will dispose of the details in line with Bitelecom Distribution Group Limited’s procedures.
If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will Bitelecom Distribution Group Limited use the personal data it collects about me?
Bitelecom Distribution Group Limited will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Bitelecom Distribution Group Limited is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will Bitelecom Distribution Group Limited contact me?
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.
Can I find out the personal data that the organisation holds about me?
Bitelecom Distribution Group Limited at your request, can confirm what information we hold about you and how it is processed. You can also request for your information to be corrected or deleted as required. For any questions on this please email us at info@bitelecom.net or by mail at:
No. 32 Samora
Machel Rd.,
Asylum Down Roundabout

Suppliers

We value our suppliers and the key role they play in giving our customers what they want. That’s why we want to build long-term relationships with strategic partners and have clear and fair terms and conditions.
We want all our relationships to be based on the core principles of sustainability, open and honest communication and fair dealing.

Working with Bitelecom Distribution Group Limited

Our suppliers have a fantastic opportunity to play a key role in our various trading brands.
The Bitelecom procurement team manage sourcing, supplier selection and the full contract lifecycle for the goods and services we buy. They work closely with our operational teams and key strategic suppliers to get the best quality and value at all times.
We expect all our suppliers to extend the above core principles to their own suppliers, including subcontractors, their employees and the communities in which they work.

Become a Bitelecom Distribution Group Limited Supplier

If you believe your company can work with us to deliver outstanding customer value year after year, through delivery of great products or services, responsibly sourced and backed by fantastic customer service, we would love to hear from you.

We recognise that our suppliers and contractors are engaged in a wide range of activities, differ considerably in size and have varying experience in safety, health and environmental management.
Our expectations:

• Hold or are working towards appropriate ISO standards
• Ethical behaviours -to work ethically at all times
• Comply with Modern Slavery Act 2015
• Equality of treatment – to treat all staff, contractors and suppliers with respect and to have equality of opportunity at work without discrimination
• Environmental – To consider the environmental footprint of the goods and services that you supply including the environmental impact of where and how items are produced, transported and packaged
• Sustainable procurement – Consider and actively manage the impacts of products and services. This involves making only necessary purchases, securing value for money and good quality over the lifecycle of the product or service.
  Competition Law – Supplier Principles
  Commitment:
• We will both take all steps necessary to ensure that we are fully compliant with applicable competition (anti-trust) laws.
• We will not share confidential information about you with any of your competitors.
• We will also not share with you confidential information we may have about any of your competitors. Equally, you should not share with us any confidential information that you have about our competitors. And in turn you should not share confidential information you have about us with any of our competitors.
• It is against the law for us to agree with you what price we will sell your products at or to have any agreement or arrangement that puts a floor on the prices we sell them at. The same also applies to our customers.
• It is against the law for us to tell them what price they can sell your products at or to require or incentivise them to keep their prices above a certain level.
  All Bitelecom Distribution Group Limited businesses focus on their national territories. However, we operate in a single market in the Africa, allowing customers to approach any seller they want. This means that while you may appoint us as your distributor for a territory in the Africa, it is illegal for us to agree that we will never accept passive orders from customers. These are orders where a customer from outside our territory approaches us.

We need to make an independent decision on whether we do business with them. If you have a properly-structured reseller/retailer incentive programme in place (based on clear gold/ silver/bronze or similar criteria), we will work within that. But otherwise, we are not allowed to agree restrictions on what customers we sell to within the Africa. Equally, our customers are free to use and re-sell your products anywhere in the Africa. We are not generally allowed to place restrictions on what they do with your products other than if export controls or embargoes (see below) apply.

Because we operate in a single market, our customers must always be free to sell online or advertise online your products to customers within the Africa. We will both ensure that we have provided suitable training on relevant competition (anti-trust) laws to relevant employees within our businesses.